Last updated: July 1, 2014
Park Lane Store is committed to protecting the privacy rights of visitors to www.embassyfashion.com Park Lane Store knows that you care how information about you is used and shared, and we appreciate your trust.
Park Lane Store makes ordering custom menswear risk-free.
If you are not happy with any of your garments, we’re here to help.
Exempt shirts only, shirt can be returned only if the shirt has not been washed or dry cleaned or pressed or any alteration. To adjust your suit or shirt and claim your credit, please follow these steps:
1. Download & print our alteration form
Use the visual guide to help you understand the ways a suit can be altered by an alteration service. Please note that alterations will also depend on the experience and expertise of your tailor.
2. Take your alteration form and suit to a local tailor
Have your tailor indicate all changes on our alteration form.
3. Apply for an alteration credit
Follow the on-screen instructions to claim your alteration credit. You will also be asked to upload a photographed or scanned copy of your receipt as well as input the measurement changes made by your tailor.
You can apply for an alteration credit within 14 days of your order being delivered. Once processed, your credit will appear on your credit card statement within 10 to 15 days.
Please note that if items were purchased with a bonus certificate, there is no refund.
Exempt shirts only, shirt can be returned only if the shirt has not been washed or dry cleaned or pressed or any alteration.
To be considered eligible for return, an order must be postmarked to Park Lane Store within 2 days of its delivery date.
Park Lane Store will only accept returned products that are in good and unworn condition. Park Lane Store has the right to deny the issuance of a refund on an order that is believed to have been previously worn or damaged.
Park Lane Store will not accept products that have been altered or adjusted in any way.
Return shipping is free for customers in Thailand. Customers outside Thailand are responsible for return shipping charges.
Any package received at the Park Lane Store head office that does not meet the aforementioned requirements will be sent back to the client without refund.
All refunds will be made to the original method of payment. PayPal purchases will be refunded to the card originally used to pay for the order. If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will not be refunded/reimbursed.
You must return all items purchased to receive a full refund. Kept items will be charged at full market value.